Clean Vehicle Delivery & Demonstration Process

Whilst we are operating under the restrictions of COVID-19, we have adapted some of our normal processes, and taken extra steps to protect our staff and clients; all whilst continuing to provide exceptional customer service.

We are pleased be able to deliver or demonstrate your Wheelchair Accessible Vehicle. However our usual processes have been amended to enable us to follow Government guidelines for social distancing.

Here’s What To Expect:


When You Book a Home Demonstration:

 Before the vehicle leaves our premises it will be thoroughly cleaned using anti-viral agents – with particular care being applied to touch-points such as the steering wheel, gear selector, door handles, keys and driving controls.

 Before the vehicle arrives, we will send you a series of videos, explaining how to use the vehicle and best practise for safely loading and unloading the wheelchair. This will help to familiarise you with the loading procedure and driving controls. The driver will observe and advise you from a safe distance, as you carry out the loading procedure.

 When the vehicle arrives at your home, we will call you rather than knock on the door. We won’t shake your hand – please don’t mistake this for being impolite, but we must maintain a contact-free process throughout. The driver will be wearing gloves and, if required, a mask at all times.

 Before handing the vehicle over to you, the driver will once again clean and disinfect all high contact areas within the vehicle with anti-viral wipes. We can provide you with some disposal gloves should you wish to wear them.

 The demonstration driver will not travel in the vehicle with you when you take a test drive. Instead, the vehicle will be fitted with a dashcam, which will monitor the inside and outside of the vehicle. This is a requirement of our insurance provider – any footage will be deleted as soon as possible in line with GDPR regulations after your demonstration. We will require a copy of the driving license for all test drivers - these can be sent to us by email in advance of your demonstration.

 If any measurements are required (i.e wheelchair dimensions) we ask that you take these measurements yourself using your own measuring equipment such as a tape measure.

 You won’t be asked to sign any physical paperwork. Instead we will use email and/or DocuSign technology to complete any forms as required.

These steps ensure that we can continue to provide great service in these challenging times. If you have any questions or concerns, or to discuss your demonstration in more detail, please don’t hesitate to contact us.


When Your New Vehicle Is Delivered:

 Before your vehicle leaves our premises it will be thoroughly cleaned using anti-viral agents – with particular care being applied to touch-points such as the steering wheel, gear selector, door handles, keys and driving controls.

 Before your vehicle arrives, we will send you a series of videos, explaining how to use the vehicle and best practise for safely loading and unloading the wheelchair. The driver will observe and advise you from a safe distance should you wish, as you carry out the loading procedure. We are happy to wait if you wish to carry out the loading procedure multiple times, to ensure that you are confident in how to safely secure the wheelchair. If you require any further help after your vehicle has been delivered, we will be happy to advise you by phone or video call.

 When your vehicle arrives at your home, we will call you rather than knock on the door. We won’t shake your hand – please don’t mistake this for being impolite, but we must maintain a contact-free process throughout. The driver will be wearing gloves and, if required, a mask at all times.

 Before handing the vehicle over to you, the driver will once again clean and disinfect all high contact areas within the vehicle with anti-viral wipes. We can provide you with some disposal gloves should you wish to wear them.

 You won’t be asked to sign any physical paperwork. Instead we will use email and/or DocuSign technology to complete any forms as required.

 The keys and documents for your vehicle will be left in a sealed pack which we recommend you dispose of after opening; alternatively we can leave everything in a safe location of your choice.

 If you have a vehicle to return, please remove all personal belongings in advance, and place all documentation and keys in an envelope within the vehicle. The V5C log book, service record, handbook, keys, and MOT certificate (if applicable) are all required.

These steps ensure that we can continue to provide great service in these challenging times. If you have any questions or concerns, or to discuss your vehicle delivery in more detail, please don’t hesitate to contact us.