Frequently Asked Questions about Volkswagen Emissions

Over the past few days we have been asked many questions regarding the recent Volkswagen emissions issue. Whilst we ourselves are waiting for clarification regarding this issue, we have assembled the most frequently asked questions here in order to reassure our customers that we are working to resolve any issues that may affect you.


 Is My Car Affected By The Volkswagen Emissions Issue?

If you want to check the status of your wheelchair accessible vehicle to see if it is affected by the Volkswagen EA189 Diesel engine emissions issue, VW have created a webpage where you can check your Chassis Number (VIN) to find out. Click here to use the VIN Checker.

You should also receive a letter directly from Volkswagen if your vehicle is affected, advising you of the next course of action.

 Check Your Vehicle 


 Is My Car Safe To Drive?

Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.


 Do I Need To Return My Car To Brotherwood?

No. If your vehicle requires service action, it will be undertaken by your local Volkswagen Dealer, at no cost to you.


 Will My new Vehicle Delivery Be Delayed?

Customers who have placed an order for a vehicle which is affected by this issue will be notified by Brotherwood if your delivery timescale is likely to be affected. We will liaise with you individually to advise if this is the case and discuss a suitable course of action.


 Can I Still Order a New WAV?

Yes. Only deliveries of some EURO 5 compliant Volkswagen models are affected by this issue.

EURO 6 compliant Volkswagen Caddy, and EURO 6 compliant Volkswagen Sharan models can be ordered as per normal.

Ford Tourneo Connect, Kia Sorento and all other models can be ordered as per normal..

For more information on our range of EURO 6 Compliant models, contact us today.

 Contact Us