Brotherwood Automobility Limited

Alternatively, we sometimes have customers visit us “on spec”, which we feel is a good thing as it allows us the opportunity to give a guided tour of the factory as well as being able to demonstrate our full range of converted vehicles.  We would recommend phoning ahead of a visit if possible so that we can ensure that a member of our sales team will be available to spend time with you.

There will normally be several telephone conversations and at least one home demonstration in the time leading up to settling on your chosen vehicle.  In most cases contact does not stop there as several administrative details have to be arranged to ensure a smooth transition to ownership.  These pages provide an insight into the sorts of things covered.

Once an order is placed, a Transaction Progress Sheet (TPS) is prepared by the Sales Team and handed to the Planning Manager who is responsible for scheduling the vehicle through the conversion process.  The TPS then moves on to one of the Sales Admin team, either Joanne or Melanie, who will personally liaIse with you at every stage of the purchase process and ensure that all the paperwork is completed prior to the planned delivery date.

A number of different stages have to be completed, differing slightly depending on how the order has been placed.  The following points will help guide you through the process :

• A Proforma Invoice is raised.  This is an abridged invoice sent by us in advance of the delivery of your vehicle.  As well as being a request for an initial deposit to secure a production slot (generally £2,000), it details the specification of the vehicle you are buying along with any agreed extras, additional work etc.  It is important that you read and study this document carefully, checking that all details of the vehicle are correct; returning a signed copy to us along with your deposit.  We ask that you let us know as soon as possible if you discover anything that differs from your understanding of what was agreed with our Sales Team.  Occasionally there may be a need for you to make a counter-signed manuscript change to the copy that you send back if any changes are made to the Proforma Invoice

• If you are buying a vehicle that is yet to be converted, when it arrives at the factory we will ask you for a further deposit which varies according to the vehicle order.  At this point we can obtain a completion date for the vehicle from our Planning Department.  We will contact you to confirm a completion and delivery date and also to discuss the registration process of your new vehicle

• With delivery date agreed we obtain a registration number from the supplying dealer and notify you of this.  Once you have the registration number you will be able to arrange your insurance cover (see notes Insurance for Converted Vehicles)

• Approximately two weeks before the handover of your vehicle we will request the insurance cover note and exemption certificate (DLA 404), if applicable.  It is important that this is in place as, otherwise, there could be a delay in the handover of your vehicle.  Jo or Mel will, as always, be on hand to help you with any questions,  problems or concerns

• Shortly before the agreed handover date we raise the final invoice detailing the balance due and will forward this to you in good time for you to have funds in place before you take possession of the vehicle

• The next (and almost final) step is to obtain the first registration and vehicle road fund licence from the supplying dealer

• We then raise our  Vehicle Despatch Sheet – the final physical check of the vehicle prior to handover

• Finally, we check through all the paperwork and ensure all handbooks and guidance notes are in place for a smooth handover of the vehicle